Concierge

The concierge assists with dining recommendations, afternoon tea reservations, transportation & tennis inquiries and area information assistance.
Email our Concierge | 704-248-4055 | Toll Free 866-248-4824

Frequently Asked Questions:

Q. How far are you from the airport? 
A. The Ballantyne Hotel & Lodge is approximately 18 miles South-East of Charlotte-Douglas International Airport; travel time varies by time of day ranging from 30 minutes light traffic to 45 minutes during peak rush-hour and can be higher pending unforeseen construction or accidents.

Q. Do you have a shuttle from the airport?
A.  The Ballantyne Hotel & Lodge does not have an airport shuttle but will be happy to recommend transportation options available to you.  Please contact our Concierge for recommendations 704-248-4055.

Q.  Do you charge for parking?
A.  Complimentary valet and self parking are available daily.

Q. Are there any retail stores or other shopping options at the hotel?

A. The Spa has a Spa Product Shop and The Golf Club has a Golf Pro-Shop featuring ladies and mens apparel and accessories. Ballantyne Village is within walking distance.

Q. How far are you from SouthPark Mall? 
A. The Ballantyne Hotel & Lodge is approximately 8.5 miles south of SouthPark Mall home to Nordstrom’s, Tiffany’s, Louis Vuitton, Cheesecake Factory, Maggiones, McCormick & Schmick's and over 150 shopping and dining options within SouthPark Mall.  Phillip’s Place and the Specialty Shops on the Park are all within a half mile of SouthPark mall.  Travel time ranges from 15 to 20 minutes on Johnston/Park Road pending traffic.

Q. How far are you from downtown Charlotte?
A. The Ballantyne Hotel & Lodge is 18 miles south of downtown Charlotte, where the arena, stadium, Charlotte Convention Center, Discovery Place, Blumenthal Performing Arts Center, Mint Museum of Craft + Design, Museum of the New South, ImaginOn, and additional downtown entertainment and nightlife venues are. Travel time varies by time of day ranging from 20-30 minutes light traffic to 45 minutes during peak rush-hour.

Q.  Do you allow pets/animals?
A.  Pets/Animals are not permitted at The Ballantyne Hotel & Lodge.  Seeing-eye and assistance dogs are allowed, please inform us in advance 704-248-4055.

Q.  Do you have a business center?
A.  Yes with 24 hour access, fees apply.

Q.  Do you offer wireless internet access?
A.  Guest Rooms and public areas have wireless internet access at a daily fee.  Meeting facilities have wireless internet access and a daily fee is charged per access.

Q.  Do you have baby-sitting services available?
A.  The Ballantyne Hotel & Lodge does not offer baby-sitting service, however our concierge can help you locate a local service.  Please contact the Concierge at 704-248-4055.

Q.  Do you have honeymoon Suites?
A.  The Ballantyne Hotel & Lodge has Parlor Suites and Presidential Suites but does not have a designated honeymoon suite.  You can contact our reservation department to request rates and availability on the Parlor and Presidential Suites Toll Free Reservations at 1 1-800-325-3589.

Q.  Do your rooms with Jacuzzis/Jetted-baths?
A.  The only guest rooms that have jetted-baths are at The Lodge, a group only facility.  The Ballantyne Hotel rooms have large oval soaking baths but do not have jets in any guest room or suite.