Concierge

Visit the concierge desk in the hotel lobby for assistance, email or call 704.248.4055.

Frequently Asked Questions:

Q. How do I purchase amenities and services for a guest?
A. Click the purchase guest amenities link in the top right hand corner to review our guest services like a romantic turndown, culinary amenities and beverages available for purchase.

Q. How far are you from the airport? 
A. The Ballantyne Hotel & Lodge is approximately 18 miles South-East of Charlotte-Douglas International Airport; travel time varies by time of day ranging from 30 minutes light traffic to 45 minutes during peak rush-hour and can be higher pending unforeseen construction or accidents.

Q. Do you have a shuttle from the airport?
A.  The Ballantyne Hotel & Lodge does not have an airport shuttle but will be happy to recommend transportation options available to you.  Please contact our Concierge for recommendations 704.248.4055.

Q.  Do you charge for parking?
A.  Complimentary valet and self parking are available daily.

Q. Are there any retail stores or other shopping options at the hotel?

A. The Spa has a Spa Product Shop and The Golf Club has a Golf Pro-Shop featuring golf apparel. Ballantyne Village and Ballantyne area conveniences are within two blocks of the hotel.

Q. How far are you from SouthPark Mall? 
A. The Ballantyne Hotel & Lodge is approximately 8.5 miles south of SouthPark Mall home to Nordstrom’s, Tiffany’s, Louis Vuitton and over 150 shopping and dining options within SouthPark Mall.  Phillip’s Place and the Specialty Shops on the Park are all within a half mile of SouthPark mall.  Travel time ranges from 15 to 20 minutes on Johnston/Park Road pending traffic.

Q. How far are you from downtown Charlotte?
A. The Ballantyne Hotel & Lodge is 18 miles south of downtown Charlotte, where the arena, stadium, Charlotte Convention Center, Discovery Place, Blumenthal Performing Arts Center, Mint Museum of Craft + Design, Museum of the New South, ImaginOn, and additional downtown entertainment and nightlife venues are. Travel time varies by time of day ranging from 20-30 minutes light traffic to 45 minutes during peak rush-hour.

Q.  Do you allow pets/animals?
A.  Pets/Animals are not permitted at The Ballantyne Hotel & Lodge.  Assistance dogs are allowed, please inform us in advance.

Q.  Do you have a business center?
A.  Yes with 24 hour access, fees apply.

Q.  Do you offer wireless internet access?
A.  Complimentary access is available in the main hotel lobby. Guest Rooms and other public areas are subject to a daily fee.

Q.  Do you have baby-sitting services available?
A.  The Ballantyne Hotel & Lodge does not offer baby-sitting service, however our concierge can help you locate a local service. 

Q.  Do you have honeymoon Suites?
A.  The Ballantyne Hotel & Lodge has Parlor Suites and Presidential Suites but does not have a designated honeymoon suite.  You can contact our reservation department to request rates and availability at 1.800.325.3589.

Q.  Do your rooms with Jacuzzis/Jetted-baths?
A.  The only guest rooms that have jetted-baths are at The Lodge, a group only facility.  The Ballantyne Hotel rooms have large oval soaking baths but do not have jets in any guest room or suite.