About The Ballantyne

The Ballantyne welcomes guests with endless leisure and recreational offerings in a beautiful setting. Please review some useful information below or contact our concierge with any questions in advance of your stay at (704) 248-4055 or by email concierge@theballantynehotel.com.


  • Complimentary valet and self - parking
  • 21 and over hotel registration policy
  • Cancellation policy is 48 hours in advance unless rate plan has an alternate policy on the confirmation.
  • Check - in is at 3pm and check - out is noon
  • Late Check Out Policy: After noon until 2 pm a $50 fee will be charged; from 2 pm - 4 pm a $100 fee will be charged and after 4pm one night's room and tax will be charged
  • Early Departure Policy: One night's room and tax will be charged for guests that depart earlier than the reservation departure day.
  • Large vehicle parking with advance notice
  • Pets are not permitted, assistance dogs allowed with advance notice
  • Internet access complimentary up to three devices and $5.95 for premium up to six devices
  • Afternoon tea
  • Seasonal events
  • Tennis and lawn game equipment
  • Dry cleaning
  • Cabana Rentals (Seasonal)
  • Car Detailing by Spiffy
  • Shoe shine
  • Gift cards
  • Golf club rental
  • Golf tournament coordination
  • Meeting and event management
  • Accessible rooms and areas and pool lift available
  • Guest relations manager for special occasion recognition
  • Non - smoking hotel with designated outdoor smoking areas
  • No lifeguard on duty, swim at your own risk
  • Sustainable practices
  • 24 hour fire, life and safety officials