Frequently Asked Questions
General Hotel Information
Where is The Ballantyne Hotel located?
The Ballantyne is located at 10000 Ballantyne Commons Parkway in the Ballantyne neighborhood of South Charlotte, North Carolina, 28277. The hotel sits approximately 18 miles from Charlotte Douglas International Airport (CLT) and is adjacent to Ballantyne Commons shopping center. We're positioned in one of Charlotte's most affluent suburbs, offering easy access to both uptown Charlotte (20 minutes) and the surrounding areas. The hotel is within walking distance of The Bowl at Ballantyne, The Amp at Ballantyne, restaurants, a brewery, and various dining and entertainment venues.
Is The Ballantyne a Marriott hotel?
Yes, The Ballantyne is part of Marriott's prestigious Luxury Collection brand. Marriott Bonvoy members can earn and redeem points for stays at The Ballantyne and enjoy elite member benefits, including room upgrades (based on availability), late checkout, and bonus points. When you book directly with The Ballantyne or through Marriott.com, Bonvoy members receive complimentary standard Internet access. The hotel maintains the independent character and unique luxury experience that defines the Luxury Collection while offering Marriott loyalty program advantages.
How many rooms does The Ballantyne have?
The Ballantyne features 244 guest rooms and suites. Accommodations range from Deluxe Guest Rooms to expansive multi-room suites. All rooms include luxury bedding, marble bathrooms, and upscale amenities designed for both business and leisure travelers.
What time is check-in and check-out at The Ballantyne?
Check-in time is 4:00 PM and check-out time is 12:00 PM (noon). Early check-in and late check-out may be available upon request, based on room availability, and may incur additional fees. Marriott Bonvoy elite members receive complimentary late checkout benefits based on their membership level. If you need to store luggage before check-in or after check-out, our bell desk is happy to assist.
What is the minimum age to check in at The Ballantyne?
Guests must be 21 years or older to check in at The Ballantyne. Valid government-issued photo identification and a credit card are required at check-in for all guests.
Does The Ballantyne offer shuttle service?
The Ballantyne offers complimentary shuttle service within one mile of the hotel. This convenient service is ideal for visiting nearby Ballantyne Commons shopping, restaurants, and entertainment venues. Airport shuttle service is not available, but we can arrange car service, rideshare, or taxi transportation to Charlotte Douglas International Airport (CLT), which is approximately 18 miles away. Valet and self-parking are available at the hotel.
Does The Ballantyne allow pets?
Pets are not permitted at The Ballantyne. Designated service animals are allowed in accordance with ADA guidelines. Guests traveling with service animals should notify the hotel in advance to ensure appropriate accommodations.
Is smoking allowed at The Ballantyne?
Smoking is not permitted in guest rooms or indoor areas at The Ballantyne. Designated outdoor smoking areas are available around the property for guests who smoke. Violations of the non-smoking policy may result in cleaning fees.
Is The Ballantyne family-friendly? Can I bring kids?
Yes, The Ballantyne welcomes families and children of all ages. While the hotel caters to both business and leisure travelers, families enjoy our indoor pool, two whirlpools, seasonal outdoor pool, spacious rooms, and proximity to Charlotte attractions. Gallery Restaurant offers a children's menu, and Dunbar Social by Topgolf Swing Suite provides family-friendly entertainment. The hotel also features a fitness center and easy access to nearby Carowinds theme park (25 minutes) and the U.S. National Whitewater Center (30 minutes).
What is The Ballantyne's early departure or late checkout policy?
Late checkouts are subject to availability and may incur additional fees. Guests departing one or more days earlier than the guaranteed departure date are subject to one night's room rate and tax, or more if the reservation was prepaid and non-changeable. If you need to modify your reservation dates, please contact the hotel as early as possible.
Does The Ballantyne allow professional photography on the property?
The Ballantyne is private property and does not permit professional photography or filming on hotel premises without prior authorization. Guests planning weddings, events, or professional photo shoots must coordinate with hotel management in advance. Personal photography for guests is always welcome.
Hotel Amenities & Features
Does The Ballantyne have a pool?
Yes, The Ballantyne features an indoor pool, two whirlpools, and a seasonal outdoor pool. The outdoor pool is typically open from April through October, weather permitting. Both pool areas provide a resort-style experience with comfortable lounging areas. The indoor pool and whirlpools are available year-round for guests seeking aquatic recreation and relaxation.
Does The Ballantyne have a gym or fitness center?
Yes, The Ballantyne offers a fully equipped 24-hour fitness center. The fitness facility features cardio equipment, strength training machines, free weights, and yoga mats. The fitness center is complimentary for all hotel guests. For a more comprehensive wellness experience, The Spa at Ballantyne offers fitness consultations and wellness programs.
Does The Ballantyne have free Wi-Fi?
In-room Wi-Fi is available throughout the hotel. Marriott Bonvoy members receive complimentary standard Internet access when booking directly with The Ballantyne or through Marriott.com. You can sign up for Marriott Bonvoy for free during the booking process. Premium high-speed Internet is available for non-members at an additional fee. Wi-Fi is accessible in guest rooms, public spaces, and meeting areas.
Does The Ballantyne have a spa or salon?
Yes, The Ballantyne features a full-service spa offering massage, body treatments, and facials, plus a complete hair and nail salon. The Spa at Ballantyne is a luxury wellness destination with 18 treatment rooms. Services include therapeutic massage, customized facials, hydra-therapy, body wraps and scrubs, manicures, pedicures, and full salon services for hair styling and treatments.
What is Dunbar Social at The Ballantyne?
Dunbar Social by Topgolf Swing Suite is a premium entertainment venue located at The Ballantyne featuring virtual gaming and golf simulation technology. Guests can play virtual rounds on world-famous courses, enjoy interactive games, and order food and beverages in a luxury lounge setting. Dunbar Social offers six private Topgolf Swing Suites and is perfect for social gatherings, corporate events, or casual entertainment. Dunbar Social serves lunch and dinner daily.
Does The Ballantyne have a golf course?
The Ballantyne does not have a traditional golf course on the property. However, Dunbar Social by Topgolf Swing Suite offers a virtual golf simulation where guests can play famous courses worldwide. For traditional golf, the hotel is located near several championship courses, including Quail Hollow Club (15 minutes), home of the PGA Tour's Wells Fargo Championship. Our concierge can arrange tee times at area courses.
Is there parking at The Ballantyne?
Yes, The Ballantyne offers both valet and self-parking options. Parking rates are as follows: daily parking is $20, overnight parking is $20, and valet parking is $30. The first hour for visiting guests is $5. Restaurant and Spa guests receive complimentary parking validation with a $25 or more spend. Complimentary parking is available for those dining at Gallery Restaurant or Gallery Bar, visiting the Spa, or enjoying Dunbar Social with qualifying purchases.
Does The Ballantyne offer accessible facilities?
Yes, accessible guest rooms can be guaranteed upon request at the time of booking. Public areas and meeting spaces offer accessible entry options to ensure all guests can enjoy the hotel's amenities and services. Please notify the hotel of specific accessibility needs when making your reservation.
Does The Ballantyne have a green or sustainable certification?
Yes, The Ballantyne is certified Four Green Key Global for sustainable hospitality practices. This certification recognizes the hotel's commitment to environmental responsibility, including energy conservation, water management, waste reduction, and sustainable operations. The Ballantyne continues to work to minimize its environmental impact while maintaining luxury service standards.
Dining & Restaurants
What restaurants and bars are at The Ballantyne?
The Ballantyne features multiple dining venues:
- Gallery Restaurant - Serves weekend brunch, breakfast, lunch, and dinner daily with seasonal American cuisine and locally sourced ingredients
- Gallery Bar - Available for lunch and dinner daily with a sophisticated cocktail program and small plates
- The Ryal Lobby Bar - Provides coffee express service in the morning and evening bar service with craft cocktails and light bites
- Dunbar Social by Topgolf Swing Suite - Serves lunch and dinner daily with casual upscale dining alongside virtual golf entertainment
Is The Ballantyne walking distance to restaurants and entertainment?
Yes, The Ballantyne is within walking distance of The Bowl at Ballantyne, The Amp at Ballantyne, restaurants, a brewery, and various dining venues. The hotel's location adjacent to Ballantyne Commons provides convenient pedestrian access to additional shopping, dining, and entertainment options without needing to drive.
Does The Ballantyne serve afternoon tea?
Yes, The Ballantyne offers a traditional afternoon tea service on select days. The afternoon tea experience includes a selection of finger sandwiches, fresh-baked scones with clotted cream and preserves, an assortment of petit fours and pastries, and your choice of premium teas. Champagne and cocktail upgrades are available. Reservations are required for afternoon tea service.
Does Gallery Restaurant require reservations?
Reservations are strongly recommended for Gallery Restaurant, especially for dinner and weekend brunch. While walk-ins are welcome based on availability, booking ahead ensures your preferred dining time. Reservations can be made online or by calling the restaurant directly at (704) 248-4330. Special occasions, large parties, and afternoon tea service require reservations.
Is there room service at The Ballantyne?
Yes, The Ballantyne offers 24-hour in-room dining service for guest convenience. Guests can order from a curated menu featuring breakfast items, lunch and dinner selections, and late-night options at any time of day or night. In-room dining menus are available in each guest room, and orders can be placed by phone. Continental breakfast and full breakfast options can be delivered to your room.
What is the dress code at Gallery Restaurant?
Gallery Restaurant maintains an upscale casual to business casual dress code. While jackets are not required, we recommend avoiding athletic wear, flip-flops, and overly casual attire. For special occasions and evening dining, many guests choose business casual or cocktail attire. The atmosphere is elegant yet comfortable.
The Spa at Ballantyne
What spa services does The Ballantyne offer?
The Spa at Ballantyne is a luxury spa featuring 18 treatment rooms offering massage therapy, facials, hydra-therapy, body treatments, nail services, and salon services. Signature treatments include the Ballantyne Signature Massage, customized facials using premium skincare lines, body wraps, scrubs, and specialized therapies. The spa also features a full-service salon for hair styling, manicures, and pedicures. Spa guests have access to relaxation lounges, steam rooms, and an outdoor relaxation terrace.
Do I need to be a hotel guest to use the spa?
No, The Spa at Ballantyne is open to both hotel guests and local residents. The spa welcomes day guests for treatments, and spa memberships are available for regular visitors. Reservations are recommended, especially for weekends and peak times. All spa guests receive access to the spa's relaxation amenities during their visit.
Does The Ballantyne spa offer couples' massages?
Yes, The Spa at Ballantyne offers couples' massage services in a private dual treatment room. Couples can select from various massage styles and durations, and packages can include additional treatments. The spa's couples' experiences are popular for romantic getaways, anniversaries, and special occasions. Reservations are required for couples' services.
What should I wear to the spa? What should I bring?
The spa provides robes, slippers, and all necessary amenities for your visit. Arrive 30 minutes before your appointment to check in and enjoy the relaxation areas. Swimwear is recommended if you plan to use wet areas. The spa provides secure lockers for personal belongings. Leave valuables in your hotel room or vehicle. We recommend minimal jewelry and arriving with clean skin (no makeup for facial appointments).
Does The Ballantyne spa have a sauna or steam room?
Yes, The Spa at Ballantyne features separate men's and women's steam rooms available to all spa guests receiving treatments. The spa also includes relaxation lounges, an outdoor terrace, and dedicated areas to unwind before and after your services. These amenities are complimentary when you book a spa treatment.
Can I buy spa gift certificates?
Yes, spa gift certificates are available for purchase in any denomination or for specific treatments. Gift certificates can be purchased online, by phone at (704) 248-4141, or in person at the spa reception. They make ideal gifts for birthdays, holidays, Mother's Day, or special occasions. Gift certificates are valid for one year from the purchase date and can be used toward any spa service or product.
Weddings, Events & Meetings
Can I have my wedding at The Ballantyne?
Yes, The Ballantyne is a premier wedding venue in Charlotte, offering elegant event space. The hotel specializes in luxury weddings ranging from intimate ceremonies to grand celebrations. Wedding packages include ceremony and reception spaces, expert planning assistance, customized catering from Gallery Restaurant, luxurious accommodations for the wedding party, and spa services for pre-wedding pampering. The hotel's manicured grounds provide stunning outdoor ceremony and photo opportunities.
Does The Ballantyne have meeting space and conference rooms?
Yes, The Ballantyne offers flexible meeting and event space, including a 6,230-square-foot grand ballroom. The hotel features 18 meeting rooms that can accommodate groups from 10 to 400 attendees. All spaces include state-of-the-art audiovisual technology, high-speed Wi-Fi, and professional event planning support. The Ballantyne is ideal for corporate meetings, conferences, retreats, training sessions, and board meetings. Catering services from Gallery Restaurant provide customized menus for breakfast, lunch, dinner, and breaks.
What makes The Ballantyne different from other Charlotte event venues?
The Ballantyne combines luxury hotel accommodations, world-class spa facilities, award-winning dining, a Topgolf Swing Suite, and comprehensive event spaces in one location. Unlike standalone event venues, The Ballantyne offers a complete experience where guests can stay, dine, relax at the spa, and attend events without leaving the property. Our location in South Charlotte's Ballantyne neighborhood provides a luxury experience while remaining convenient to Charlotte Douglas International Airport and uptown Charlotte. The hotel's Luxury Collection status ensures premium service and attention to detail that sets events apart.
Location & Things to Do
What is there to do near The Ballantyne?
The Ballantyne is located in South Charlotte near shopping, dining, entertainment, and outdoor recreation. The hotel is within walking distance of The Bowl at Ballantyne, The Amp at Ballantyne, restaurants, a brewery, and various entertainment venues. Ballantyne Commons (adjacent to the hotel) offers retail shopping and additional restaurants. Nearby attractions include:
- SouthPark Mall (10 minutes) - Charlotte's premier luxury shopping destination
- Carowinds (25 minutes) - Major theme park with roller coasters and a water park
- U.S. National Whitewater Center (30 minutes) - Outdoor adventure center with rafting, zip-lining, and trails
- Uptown Charlotte (20 minutes) - Downtown arts, culture, sports venues, and nightlife
- NASCAR Hall of Fame (25 minutes) - Interactive racing museum
- Charlotte Motor Speedway (30 minutes) - Major NASCAR racing venue
Our concierge can arrange transportation and tickets to area attractions.
How far is The Ballantyne from uptown Charlotte?
The Ballantyne is approximately 20 minutes from uptown Charlotte via I-77 or I-485. The drive provides easy access to downtown attractions, including Spectrum Center (home of the Charlotte Hornets), Bank of America Stadium (Carolina Panthers), Truist Field (Charlotte Knights baseball), museums, theaters, and restaurants. The hotel's South Charlotte location offers a quieter resort-like atmosphere while maintaining convenient access to the city center.
What is the closest airport to The Ballantyne?
Charlotte Douglas International Airport (CLT) is the closest airport, located approximately 18 miles from The Ballantyne. The convenient location makes the hotel ideal for business travelers and those with early flights. Ground transportation via rideshare, taxi, or car service is readily available. The hotel offers a complimentary shuttle service within 1 mile, but does not provide an airport shuttle. Our team can arrange transportation for your arrival and departure.
Booking & Hotel Policies
What is The Ballantyne's cancellation policy?
Cancellation policies vary by rate type and season. Standard reservations typically require cancellation 24-48 hours before arrival to avoid charges. Special packages, group bookings, and promotional rates may have different cancellation terms. Always review your specific reservation's cancellation policy at the time of booking. For questions about cancellation policies or to modify your reservation, contact the hotel directly or manage your booking through Marriott.com if booked online.
Does The Ballantyne offer AAA or senior discounts?
Yes, The Ballantyne honors AAA/CAA member rates when booking directly. AARP members and seniors may also qualify for special rates during select periods. Additionally, Marriott Bonvoy members receive member-exclusive rates and benefits. Government and military rates are available with valid identification. When booking, always check for available discounts and compare rates to ensure the best value for your stay.
Can I earn Marriott points at The Ballantyne?
Yes, all stays at The Ballantyne earn Marriott Bonvoy points. As a Luxury Collection property, The Ballantyne participates fully in the Marriott Bonvoy loyalty program. Members earn points on eligible stays, enjoy elite benefits such as room upgrades (subject to availability), late checkout, bonus points, complimentary standard Internet when booking direct, and more. Points can be earned and redeemed at The Ballantyne. If you're not already a member, you can join Marriott Bonvoy for free.
How do I contact The Ballantyne directly?
You can reach The Ballantyne at (704) 248-4000. For specific departments:
- Reservations: (704) 248-4000 or book online
- Gallery Restaurant: (704) 248-4330
- The Spa: (704) 248-4141
- Dunbar Social: (704) 248-4135
- Sales & Events: (704) 248-4020
The hotel is located at 10000 Ballantyne Commons Parkway, Charlotte, NC 28277.