Frequently Asked Questions
Check-In & Hotel Policies
What time is check-in and check-out at The Ballantyne?
Check-in is at 4:00 PM, and check-out is at 12:00 PM (noon).
What is the minimum age to check in at The Ballantyne?
Guests must be 21 years or older to check in.
Is smoking allowed at The Ballantyne?
Smoking is not permitted in guest rooms. Designated outdoor smoking areas are available around the property.
Does The Ballantyne allow pets?
Pets are not permitted at The Ballantyne. Designated service animals are allowed in accordance with ADA guidelines.
Does The Ballantyne have early departure or late checkout fees?
Late checkouts are subject to availability and additional fees. Guests departing one or more days earlier than the guaranteed departure date are subject to one night's room rate and tax, or more if the reservation was prepaid and non-changeable.
Does The Ballantyne allow professional photography on the property?
The Ballantyne is private property and does not permit professional photography or filming on hotel premises without prior authorization.
Parking & Transportation
What are the parking options at The Ballantyne?
Parking rates: Daily parking is $20, overnight parking is $20, and valet parking is $30. The first hour for visiting guests is $5. Restaurant and spa guests receive complimentary validation with a $25 or more spend.
Does The Ballantyne offer shuttle service?
The Ballantyne offers complimentary shuttle service within one mile of the hotel. Airport shuttle service is not available.
What is the closest airport to The Ballantyne?
Charlotte Douglas International Airport (CLT) is the closest airport, located approximately 18 miles from The Ballantyne, A Luxury Collection Hotel, Charlotte.
Amenities & Services
Does The Ballantyne have a pool?
Yes, The Ballantyne features an indoor pool, two whirlpools, and a seasonal outdoor pool typically open April through October, weather permitting.
Does The Ballantyne have a spa or salon?
Yes, The Ballantyne features a full-service spa offering massage, body treatments, and facials, plus a hair and nail salon.
Does The Ballantyne have room service?
Yes, The Ballantyne offers 24-hour in-room dining service for guest convenience.
Does The Ballantyne have a golf course?
The Ballantyne does not have a traditional golf course but features virtual golf and games at Dunbar Social by TopGolf Swing Suite.
Does The Ballantyne have a loyalty program?
Yes, The Ballantyne participates in the Marriott Bonvoy Rewards program, offering points and exclusive member benefits.
Dining & Entertainment
What restaurants and bars are at The Ballantyne?
The Ballantyne features multiple dining venues: Gallery Restaurant offers breakfast, lunch, weekend brunch, and dinner daily. Gallery Bar is available for lunch and dinner daily. The Ryal lobby bar provides coffee express and evening bar service. Dunbar Social by TopGolf Swing Suite serves lunch and dinner daily.
Is The Ballantyne walking distance to restaurants and entertainment?
Yes, The Ballantyne is within walking distance to The Bowl at Ballantyne, The Amp at Ballantyne, restaurants, a brewery, and various dining venues.
Accessibility & Sustainability
Does The Ballantyne offer accessible facilities?
Yes, accessible guest rooms can be guaranteed upon request. Public areas and meeting spaces offer accessible entry options.
Does The Ballantyne have a green or sustainable certification?
Yes, The Ballantyne is certified Four Green Key Global for sustainable hospitality practices.
Technology & Connectivity
Does The Ballantyne have in-room Wi-Fi?
Yes, in-room Wi-Fi is available. Marriott Bonvoy members receive complimentary standard Internet access when booking direct. Sign up for Marriott Bonvoy for free during booking. Premium high-speed Internet is available for non-members at an additional fee.