The Lobby at The Ballantyne, A Luxury Collection Hotel, Charlotte

About The Ballantyne Hotel & Lodge®

The Ballantyne Hotel & Lodge welcomes guests with endless leisure and recreational offerings in a beautiful setting. Please review some useful information below or contact our concierge with any questions in advance of your stay at (704) 248-4055 or by email [email protected].  The Ballantyne is a member of Marriott’s Luxury Collection and guests enjoy Marriott Bonvoy™ rewards.

Photography Policy

The Ballantyne Hotel is private property and maintains a strict policy against the use of its hotel grounds (all interior spaces, exterior grounds, etc..) for unauthorized professional or commercial photography/videography purposes. The Ballantyne does not allow any area of its hotel property (all indoor and outdoor grounds) to be used for professional portrait photography or videography purposes, including but not limited to Wedding, Engagement, Prom, Class, Family and Individual Portraits, Advertising Photography, and Model/Fashion Shoots, etc.


  • Marriott Bonvoy™ Loyalty Program
  • Complimentary valet and self - parking
  • 21 and over hotel registration policy
  • 24 hour cancellation policy unless rate has an alternate policy indicated
  • Check - in is at 3pm and check - out is noon
  • Late Check Out Charge: After noon until 2 pm a $50 fee will be charged; from 2 pm - 4 pm a $100 fee will be charged and after 4pm one night's room and tax will be charged
  • Large vehicle parking with advance notice
  • Pets are not permitted, assistance dogs allowed with advance notice
  • Internet access complimentary up to three devices and $5.95 for premium up to six devices
  • Complimentary coffee in the lobby from 6 a.m. - 11 a.m.
  • Afternoon tea
  • Seasonal events
  • Dry cleaning
  • Cabana Rentals (Seasonal)
  • Shoe shine
  • Gift cards
  • Meeting and event management
  • Accessible rooms and areas and pool lift available
  • Non - smoking hotel with designated outdoor smoking areas
  • No lifeguard on duty, swim at your own risk