Spa Information

Open daily to hotel guests and the general public with advance reservations.

Reserve a Spa Treatment | (704) 248-4141


Spa Hours: Daily 8am – 8pm
Salon Hours: Monday – Friday 9am – 8pm; | Saturday 8am – 8pm | Sunday 9am – 6pm

Spa Overview

The Spa at Ballantyne offers extensive services and luxurious amenities for the complete spa experience.

  • Steam room & Sauna
  • Whirlpool
  • Indoor & Resistance Pool Access Daily
  • Seasonal Outdoor Pool Access *All days except (Saturday unless a cabana is purchased) / May 28 / July 4 / September 4 *Review Spa policies for clarification
  • Relaxing Lounge
  • Spa Boutique
  • Spa Dining
  • Fitness Center
  • Spa
  • 18 Treatment Rooms
  • Massage
  • Facial
  • Body Treatments
  • Specialty Treatments
  • Day Packages
  • Overnight Packages
  • Salon
  • Four Manicure Stations
  • Four Pedicure Chairs
  • Five Hair Styling Stations
  • Makeup Station
  • Wedding Day Services

Spa Dining

A specialty spa menu with healthy options, salad, wraps and snacks is available in the spa dining room and can be reserved when checking into The Spa. A 45-minute advance notice is recommended.

Group Spa

Rejuvenate with friends or colleagues with group services. Please contact the Spa Group Sales Coordinator at (704) 248-4118 for details.

The Spa and Salon feature the industry’s best product lines:

Eminence, Phytomer, FarmHouse Fresh Organics, OPI, Davines, Body Bliss, Magsoothium, Clear My Head, Ella B Candles and OkaB shoes.

Facility Access and Enjoyment

Spa Facilities Policy for Day Spa Guests

  • Spa amenities include use of indoor pools, whirlpools, fitness center, steam room, sauna and spa locker rooms with any service of $100.
  • The seasonal outdoor pool is accessible to day spa guests Monday-Friday 9am-8pm and Sundays beginning at noon with any service of $100. Please note that day spa guests are unable to access the outdoor pool on summer holidays May 28, July 4 and September 4.

Frequently Asked Questions

What are the hours of operation?

Spa Hours: Daily  8am – 8pm

Salon Hours: Monday – Friday 9am – 8pm; | Saturday 8am – 8pm
Sunday 9am – 6pm

Closed Thanksgiving Day and Christmas Day

What is the age requirement to enjoy spa services?

Spa guests must be 16 years or older for spa facial and massage services. Any guest under the age of 18 will be scheduled with a provider of the same gender. Salon guests must be 12 years or older for salon services. Family days are Monday – Wednesday and offer spa facial and massage services to guests 12 years or older and salon services to guests who are age 6 and older. No one below the age of 12 is allowed in the Gentlemen and Ladies locker rooms and no one below the age of 6 is allowed in the Salon.  Out of respect for all spa and salon guests, please do not bring children with you during appointments.

Spa guests receiving a Bikini wax must be over the age of 16. Guest interested in a Brazilian wax must be over the age of 18.

How early should I arrive for my treatment?

Please arrive 30 minutes or more prior to your scheduled treatment time to allow time to prepare for your appointment and enjoy complimentary access to our Spa facilities. This includes usage of the locker room, relaxation lounge, steam, sauna, indoor pools and seasonal outdoor pool.

What is The Spa at Ballantyne’s cancellation policy?

Please let us know at least 24 hours in advance for any changes or cancellations to avoid being charged in full. Spa packages require a 48 hour-notice for cancellation. You will be charged the full cost for any late cancellation or no-show appointments. Wedding group spa services are finalized two weeks prior to scheduled appointments.

What if I am running late?

As a courtesy to our guests, all appointments begin and end on time and arriving late will result in an abbreviation of your service time.

Are tax and gratuity included in the price of my service?

Tax and gratuity are not included in our pricing. To provide a seamless spa experience for our guests, a 20% service charge will be added to all services and packages. Gratuity will be distributed to your providers.

Where can I store my personal belongings?

The Spa will provide a private locker to store your possessions. We request that you leave your valuables at home or in your hotel room safe. The Spa is not responsible for broken, lost or stolen items.

Do I have to disrobe entirely for my spa treatments?

Upon check-in, you will be given a robe and slippers to wear during your visit. Our therapists are trained to drape you discreetly and to respect your privacy at all times, only exposing the portion of your body that is being treated. Please feel free to undress to your comfort level.

May I use my cell phone during my visit?

In order to maintain a soothing environment, we kindly ask that you please refrain from using any electronic devices within The Spa’s premises.

What if I have special health conditions?

Please advise our staff of any special requests or medical conditions. If you have any concerns, we recommend that you check with your physician before your visit. Your safety and comfort are our top priorities. A provider may recommend modifying your scheduled service to make it safer for you.

Do you offer spa treatments for groups?

Our Group Spa Coordinator can assist you with customizing a variety of programs. From hosting spa parties to providing wellness seminars, The Spa can help plan a memorable event.

Do I need a credit card to guarantee my spa appointment?

Yes, a credit card is required at the time of booking.