Northwood Hospitality’s “Safety & Well-Being Promise” builds upon The Ballantyne Hotel’s already high standards of housekeeping, food & beverage and overall hygiene where The Ballantyne Hotel uses the highest-grade cleaning products and enhanced safety protocols which are currently in place. The goal with the Safety & Well-Being Promise is to serve as both an assurance and a promise that the well-being and safety of our guests and team members is our number one priority. The Safety & Well-Being Promise focuses on three key pillars – Prevention. Cleanliness. Reducing Contact. During your stay you will notice these safety procedures throughout our entire hotel – public areas, guest rooms, restaurants, bars and outlets.

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PREVENTION

 Masks & Gloves

  • Team members will wear masks & gloves for safety and prevention

Temperature Checks

  • As an additional precaution all team members will have temperatures taken daily with infrared, touchless thermometers

Plexi-Shield Protective Screens

  • Shield protectors have been added to applicable areas including front desk stations, reception desks, host stands and retail outlets

 Social Distancing

  • Team members at hotels will follow and enforce social distancing policies and procedures
  • Additional signage across hotels will remind guest and team members of practicing social distancing
  • Common areas have been re-arranged to follow adequate social distancing practices
  • Restaurants and bars seating have also been re-arranged to follow social distancing guidelines

 

CLEANLINESS

 Disinfecting & Sanitation Technology

  • Antimicrobial fogging sanitizing & cleaning systems will be used in all guest rooms, common areas including elevators, meeting areas, pool, bathrooms, retail, spa and F&B outlets
  • UV light cleaning technology will be used to sanitize all room keys, key card packets and credit cards

 Hand Sanitizer Dispensers

  • Hand sanitizer dispensers have been added around the hotel (indoor & outdoor) and the back of house

 Sanitizing Wipes in All Guest Rooms

  • All guest rooms will offer individual packet(s) of sanitizing wipes as an additional amenity

 Housekeeping Services

  • Housekeeping services will only be provided upon request; additional towels and amenities are also available upon request
  • Guest rooms will remain vacant a minimum of 48 hours (based on occupancy); before guest room becomes occupied

 Clean & Clean More

  • Additional guest room sanitation and cleaning procedures are also being applied to cleanliness guidelines
  • Hotels have increased the frequency of cleaning public areas including but not limited to high traffic and touch areas

 

REDUCE CONTACT

 Guest Rooms

  • All non-essential items have been removed from guest rooms including but not limited to decorative pillows, magazines, compendiums, pens, paper, etc.
  • Glassware has been replaced with disposable & sealed paper cups
  • Turndown service will not be offered

Food & Beverage

  • Hotels may offer food & beverage options solely as “to-go” style
  • Where possible menus will be displayed on guest-room TV’s along with website. Disposable menus available for all outlets and in-room dining

 Touchless Dispensers – Soap and Paper Towels in Restrooms

  • Touchless dispensers for soap and paper towels will be accessible in all public and team member restrooms

Additional Guidelines Include

  • No kids activities/kids camp offered
  • Spa services may not be offered and/or limited based on local governance
  • Group fitness classes may not be offered and/or limited based on local governance