FREQUENTLY ASKED QUESTIONS

The Spa at Ballantyne is open daily to the public and overnight guests. Spa and hotel guests receive complimentary access to the (seasonal) outdoor pool, indoor pools and fitness center.

Q: How early should I arrive for my treatment?
A: Please arrive at a minimum of 30 minutes prior to your scheduled treatment time to allow time to prepare for your appointment and enjoy complimentary access to our Spa facilities. This includes usage of the locker room, relaxation
lounge, steam, sauna, indoor pools and outdoor pool (seasonal).

Q: What is The Spa at Ballantyne’s cancellation policy?
A: If you need to cancel or reschedule an appointment, please let us know at least 24 hours in advance to avoid being charged in full. Spa packages require 48 hour-notice for cancellation. You will be charged the full cost for any late
cancellation or no-show appointments. Wedding group spa services are finalized two weeks prior to scheduled appointments.

Q: What if I am running late?
A: As a courtesy to our guests, all appointments begin and end on time. Arriving late will result in an abbreviation of your service time.

Q: Are tax and gratuity included in the price of my service?
A: Tax and gratuity are not included in our pricing. To provide a seamless spa experience for our guests, a 20% service charge will be added to all services and packages. Gratuity will be distributed to your providers.

Q: Where can I store my personal belongings?
A: The Spa at Ballantyne will provide you with a private locker to store your possessions. We request that you leave your valuables at home or in your hotel room safe. The Spa is not responsible for broken, lost or stolen items.

Q: Do I have to disrobe entirely for my spa treatments?
A: Upon check-in, you will be given a robe and slippers to wear during your visit. Our therapists are trained to drape you discreetly and to respect your privacy at all times, only exposing the portion of your body that is being treated. Please feel free to undress to your comfort level.

Q: What is the age requirement to enjoy spa services?
A: The Spa at Ballantyne is an adult enclave. Guests must be 16 years of age or older. Children under the age of 16 are welcome every Tuesday during our Family Day.

Q: May I use my cell phone during my visit?
A: In order to maintain a soothing environment, we kindly ask that you please refrain from using any electronic devices within The Spa’s premises.

Q: What if I have special health conditions?
A: Please advise our staff of any special requests or medical conditions. If you have any concerns, we recommend that you check with your physician before your visit. Your safety and comfort are our top priorities. A provider may recommend modifying your scheduled service to make it safer for you.

Q: Do you offer spa treatments for groups?
A: Our Group Spa Coordinator can assist you with customizing a variety of programs. From hosting spa mixers to providing wellness seminars, The Spa can
help plan a memorable event.

Q: What are the hours of operation?
A: Our hours of operation are as follows:
Monday - Saturday 9 am until 8 pm
Sunday 9 am until 6 pm
Closed on Thanksgiving Day and Christmas Day