The Spa at Ballantyne is open daily to the public and hotel guests. Advance reservations are required
A specialty spa menu with healthy options, salad, wraps and snacks is available in the spa dining room and can be reserved when checking into the Spa. 45 minute advance notice is recommended. View Sample Menu
Facilities covered by this policy include: Indoor Pools, Jacuzzi, Seasonal Outdoor Pool, Fitness Center, Fitness Center Locker Room and Spa Locker Room Facilities.
- Day Spa Guests, Monday – Thursday receive complimentary access to the facilities with a Spa Service or Spa Boutique Purchase of $25 or more per person or you may purchase a Day Pass for $25 per person.
- Day Spa Facility Passes are not available on Friday, Saturday, Sunday and Holidays.
- Friday, Saturday, Sunday and Holiday Spa guests receive complimentary access to the facilities with a Spa Service or Spa Boutique Purchase of $100 or more per person.
*Pricing varies by season and is generally $50 during summer months when the outdoor pool is open.
Q: How early should I arrive for my treatment?
A: Please arrive at a minimum of 30 minutes prior to your
scheduled treatment time to allow time to prepare for your
appointment and enjoy complimentary access to our Spa
facilities. This includes usage of the locker room, relaxation
lounge, steam, sauna, indoor pools and outdoor pool (seasonal).
Q: What is The Spa at Ballantyne’s cancellation policy?
A: If you need to cancel or reschedule an appointment,
please let us know at least 24 hours in advance to avoid being
charged in full. Spa packages require 48 hour-notice for
cancellation. You will be charged the full cost for any late
cancellation or no-show appointments. Wedding group spa
services are finalized two weeks prior to scheduled appointments.
Q: What if I am running late?
A: As a courtesy to our guests, all appointments begin and
end on time. Arriving late will result in an abbreviation of
your service time.
Q: Are tax and gratuity included in the price of my service?
A: Tax and gratuity are not included in our pricing. To
provide a seamless spa experience for our guests, a 20%
service charge will be added to all services and packages.
Gratuity will be distributed to your providers.
Q: Where can I store my personal belongings?
A: The Spa at Ballantyne will provide you with a private
locker to store your possessions. We request that you leave
your valuables at home or in your hotel room safe. The Spa
is not responsible for broken, lost or stolen items.
Q: Do I have to disrobe entirely for my spa treatments?
A: Upon check-in, you will be given a robe and slippers to
wear during your visit. Our therapists are trained to drape
you discreetly and to respect your privacy at all times, only
exposing the portion of your body that is being treated.
Please feel free to undress to your comfort level.
Q: What is the age requirement to enjoy spa services?
A: The Spa at Ballantyne is an adult enclave. Guests must
be 16 years of age or older. Children under the age of 16
are welcome every Tuesday during our Family Day.
Q: May I use my cell phone during my visit?
A: In order to maintain a soothing environment, we kindly
ask that you please refrain from using any electronic
devices within The Spa’s premises.
Q: What if I have special health conditions?
A: Please advise our staff of any special requests or medical
conditions. If you have any concerns, we recommend
that you check with your physician before your visit. Your
safety and comfort are our top priorities. A provider may
recommend modifying your scheduled service to make it
safer for you. Pregnant women must be 13 weeks or later to receive a massage.
Q: What are the hours of operation?
A: Our hours of operation are as follows:
Mon - Sat 9am - 8pm
Sun 9am - 6pm
Closed on Thanksgiving Day and Christmas Day